Cancellations are only acceptable at-least 2 days before hand. Please understand booking an appointment is taking up time and a slot in my day and cancelling last minute changes the whole day. A down deposit is required at booking to prevent the possibility of last minute cancellations and to secure your spot. All deposits are NON REFUNDABLE/NON TRANSFERRABLE. If you are 15 minutes late I will only take you if I have enough time and if I do not you will have to reschedule.